PatientImpact® LLC helps healthcare organizations better understand and foster loyalty with their customers. The company captures customer feedback cost effectively, in real time, using its proprietary web-based survey and analytic system. PatientImpact currently focuses on the healthcare industry because of market conditions and management’s combined 50 years of experience working with healthcare providers and suppliers. The PatientImpact application, however, is well suited to serve other industries. Within 12-18 months, PatientImpact will expand as “LoyaltyImpact” into new sectors, providing a streamlined way to quickly measure customer satisfaction and increase retention.